1. General information

It is important that you read these Terms carefully before using Defigo. By starting to use Defigo, you confirm that you have read and accepted these Terms.

Defigo reserves the right to change the Terms whenever necessary. A valid version of the Terms will be available on this website.

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2. Infrastructure requirements

Version support for the app – Defigo maintains apps for iOS & Android smartphones and tablets. Users with older mobile phones may experience that some services, such as video streaming, may not function optimally and that setting up a video call can take longer. The use of the app requires Internet access via mobile network, Wi-Fi or other. If your network is of low quality, it can lead to a reduced quality of video calls, and call setup can take longer. All costs connected to data traffic to/from the mobile phone are born by the users.

 

Defigo requires:

  • The last three versions of iOS
  • The last three versions of Android

 

Support for Defigo Webadmin – Webadmin has been tested on the latest version of the Chrome web browser and is developed for use on PC or Mac. Other web browsers will work too, but some features can deviate from their intended way of functioning.

The system should be connected to a 230V current. It is the customer’s responsibility to ensure the availability of the necessary electrical output at the installation site.

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3. Basic services

3.1 Door phone

  • The Defigo app is used to receive visitors through video, to open doors and to manage information. The customer and end-users can install apps on an unlimited number of devices.
  • You can use standard phones with DTMF (Dual-Tone Multi-Frequency) to receive visitors: the system will dial the phone number the user is registered with, and the user can press 5 or 8 to open the door. To be able to receive a visitor as a standard call, the user cannot be logged in to the app on other devices.
  • Settings - depending on the policy chosen by the building’s administrator, the user can define the outer appearance of the doorbell. Doorbell settings can be adjusted on the doorbell panel the user is registered on.
  • Doorbells - Defigo has four different types of doorbells:
        – Separate doorbell
        – Sequential doorbell (can be configured only by the     apartment/corporation’s administrator)
        – Parallel doorbell (can be configured only by the apartment/corporation’s administrator)
        – Family/business mode
  • Text: Users can choose what text is to be displayed on the intercom. In the event of the use of offensive text on the intercom, the administrator can choose to remove the user from the doorbell panel.
  • Picture: If the administrator has allowed the use of pictures within the building, the user can add an image on their doorbell.
  • Change of ringtone: Users can select their preferred ringtone in the app.
  • Temporarily removing a name from the doorbell: panel Users can conceal the doorbell on the doorbell panel or determine a timespan during which their name/personal doorbell will be concealed/visible.
  • Video call: Users that use the Defigo app or Defigo tablet will be able to receive a video stream of visitors standing by the door.
  • Switching off the video: Users can choose to switch off the video and use the app to only converse.

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3.2 Access control

  • Access through Defigo app: All doors the user has access to are shown in the app. The user can see which system the doors are connected to. The user can open doors by pressing the door icon.
  • Use of access card: Defigo supports miFair: The user can connect an access card to the building, which will then open all doors the user has access to.
  • Access card management: Users can add their own cards for a building as long as the building’s administrator has allowed it. Users will be able to deactivate/activate their own access cards if they happen to lose them. Administrators can allocate access cards to users via WebAdmin.

3.3 User profile

  • Personal information: the users manage their own personal information directly in the app.

3.4 Management

  • Defigo Webadmin: Used by the building’s administrator for management of users and other settings. Administrators have access to their buildings directly in Webadmin.
  • Management of access cards is done directly in the Defigo app by the administrator. Administrators have access to a separate menu where they can remove users from the building.
  • Unit owner: Decides which type of doorbell is to be used for the unit per staircase.

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4. Support

The price includes complete support for all administrators and users. The support is unlimited, you can contact us as often as you need. However, before contacting support administrators and users should have familiarized themselves with corresponding guidelines.

Support is available between 7 am and 5 pm on business days.

4. 1 For the building’s administrator

The building’s administrator can contact Defigo via email: support@getdefigo.com, or phone: +47 22 21 00 20.

4. 2 For users

‍End-users can contact Defigo via email: support@getdefigo.com

or by visiting user support in the Defigo app or by filling out a form.

Telephone support is not available to end-users.

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5. Reporting and rectification

Defects are to be reported to support@getdefigo.com or via phone: +47 22 21 0020.

Critical defects can be reported outside of business hours (8 am - 4 pm) to our defect rectification line: +47 908 83 052.

Defigo will commence rectification immediately after having received a notice of a defect. After business hours, it can lead to additional expenses, which you will be informed of before the commencement of work.

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Last updated: 18 May 2022.